Privacy Policy

We collect several types of information from and about users of our Services, including:

1.1 Personal Information

This includes information that can be used to identify or contact you, such as:

• Your name, email address, phone number, and company name
• Billing information and payment details
• Account credentials
• User preferences and settings
• Communication preferences

1.2 Voice Data

When you use our voice AI services, we may collect:

• Voice recordings and transcripts
• Voice patterns and characteristics
• Speech analysis data

1.3 Usage Information

We collect information about how you use the Services:

• Interactions with our Services
• Features and functions used
• Time spent using the Services
• Performance data and error reports

1.4 Device and Technical Information

We collect information about your device and internet connection:

• Device type, operating system, and browser type
• IP address and location information derived from it
• Connection information and network metrics
• Cookies and similar tracking technologies (see our Cookie Policy for details)

We use the information we collect for various purposes, including:

2.1 Providing and Improving Services

• Delivering the Services you request
• Personalizing your experience
• Analyzing and improving our Services
• Developing new features and products
• Providing customer support

2.2 Voice AI Development and Training

• Training and improving our voice recognition models
• Enhancing natural language understanding capabilities
• Improving voice synthesis quality

2.3 Communications

• Responding to your inquiries and requests
• Sending service-related notifications
• Providing updates about our Services
• Marketing and promotional communications (where permitted)

2.4 Business Operations

• Processing payments and billing
• Fraud detection and prevention
• Enforcing our Terms of Service
• Analyzing usage patterns and trends
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you give us explicit permission to do so.

3.2 Service Providers

We may share your information with third-party service providers who help us operate our business and deliver services to you. These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

3.3 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

3.5 Protection of Rights

We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

• Encryption of transmitted data using industry-standard protocols
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Secure data storage practices
• Employee training on data protection
• Monitoring for suspicious activities

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

You can request deletion of your personal information at any time. However, some information may be retained in a form that does not personally identify you to improve our Services, or as required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information we hold.
• Correction: You can request correction of your personal information if it is inaccurate or incomplete.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Objection: You can object to our processing of your personal information in certain circumstances.
• Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: You can withdraw consent at any time where we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We may need to verify your identity before responding to your request.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in the United States, and our affiliates and third-party service providers operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers, which require all companies to protect personal information being transferred outside the European Economic Area in accordance with European Union data protection law.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy. Your continued use of our Services after any changes to this Privacy Policy will constitute your acceptance of such changes.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

VoiceAI, Inc.
123 Market Street
San Francisco, CA 94105
USA

Email: privacy@voiceai.com

For EU/UK Residents: If you are a resident of the European Union or the United Kingdom, you may also contact our Data Protection Officer at dpo@voiceai.com.

11. Supervisory Authority

If you are a resident of the European Economic Area, you have the right to lodge a complaint with a data protection supervisory authority if you believe our processing of your personal information violates applicable data protection laws.