Cookie Policy

Last updated: August 1, 2023

Effective Date: August 1, 2023

This Cookie Policy explains how VoiceAI ("we", "us", or "our") uses cookies and similar technologies on our website and services. This Cookie Policy should be read together with our Privacy Policy, which explains how we use personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and to provide information to the owners of the site.

Cookies allow websites to remember your preferences, device information, and browsing activities. This helps websites to display information tailored to your needs and preferences, enhancing your browsing experience. Cookies can be "persistent" or "session" cookies.

In addition to cookies, we may use other similar technologies like web beacons (also known as pixel tags), tracking URLs, or software development kits (SDKs). These technologies serve similar purposes as cookies and may be used to track user behavior, deliver personalized content, or analyze usage patterns.

2. Types of Cookies We Use

We use various types of cookies for different purposes:

2.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account access. You cannot opt out of these cookies as the website cannot function properly without them.

Examples:

  • session_id - Used to maintain your authenticated session
  • csrf_token - Used to prevent cross-site request forgery attacks
  • cookie_consent - Stores your cookie preferences

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages. The information collected is aggregated and anonymized, and helps us improve website performance.

Examples:

  • _ga - Google Analytics cookie used to distinguish users
  • _gid - Google Analytics cookie used to distinguish users
  • _gat - Google Analytics cookie used to throttle request rate

2.3 Functionality Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.

Examples:

  • language_preference - Stores your language preference
  • theme_preference - Stores your UI theme preference (light/dark)

2.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.

Examples:

  • _fbp - Facebook cookie for advertising purposes
  • _gcl_au - Google AdSense cookie for advertising efficiency
  • id - DoubleClick cookie for targeted advertising

3. Third-Party Cookies

Some cookies are placed by third parties on our behalf. These third parties may include analytics providers, advertising networks, and social media platforms. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.

We use the following third-party services that may place cookies on your device:

  • Google Analytics - For website analytics and performance monitoring
  • Google Ads - For advertising and conversion tracking
  • Facebook Pixel - For advertising and conversion tracking
  • HubSpot - For customer relationship management and marketing
  • Intercom - For customer support and engagement
  • Hotjar - For website usage analysis and user behavior tracking

These third parties may have their own privacy policies and cookie policies, which we encourage you to review. We have no control over these third-party cookies.

4. Managing Your Cookie Preferences

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may affect your user experience and parts of our website may no longer be fully accessible.

4.1 Browser Controls

Most browsers allow you to view, manage, delete, and block cookies. Below are links to instructions for common browsers:

4.2 Our Cookie Consent Tool

You can manage your cookie preferences through our cookie consent banner that appears when you first visit our website. You can change your preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

4.3 Third-Party Opt-Out Tools

For third-party cookies related to advertising, you can opt out through:

4.4 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. These features are not yet uniform, so we do not currently respond to such signals.

5. Updates to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised Cookie Policy on our website. We encourage you to periodically review this page for the latest information on our cookie practices.

If we make significant changes to this Cookie Policy, we will notify you by posting a notice on our website or, where appropriate and feasible, by sending you a notification.

6. Contact Information

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us:

VoiceAI, Inc.
123 Market Street
San Francisco, CA 94105
USA

Email: privacy@voiceai.com

Document Version History

August 1, 2023Updated cookie policy to include additional third-party services
January 15, 2023Updated cookie management instructions
June 10, 2022Initial cookie policy published